PinnedThe Jones’s, The Jones’, The Joneses: A Guide to Apostrophes and PluralsHoliday cards, thank you notes, wedding invitations, and other messages sent through the mail are tough for oh so many reasons. One reason…Jun 16, 2021Jun 16, 2021
PinnedThree Simple Techniques to Give Better FeedbackAt a conference I attended in March, one of the presenters was talking about how challenging it is to give feedback to employees and said…Jul 19, 2023Jul 19, 2023
5 phrases to use instead of “Per my last email”My last blog post talked about how the phrase “per my last email” is passive aggressive. And it’s not like I’m the only one saying this. We…Jun 12Jun 12
Why some of the phrases in business writing are passive-aggressiveWe all know not to use “Per my last email” unless we want to be mean. But why is a phrase like “per my last email” — which seems to be…Jun 12Jun 12
How to use “we” in professional messagesLast week, I was training a group at a law firm on how to write better emails, and I got this question:Jun 4Jun 4
“I” and “you” in email work like eye contact in conversation. Here’s how.We all know that eye contact is important for good face-to-face communication. Looking at the person you are speaking to shows that you are…May 29May 29
Why niceties like “Hope you’re doing well” go at the *end* of an emailWriting an email to someone is not the same as having a conversation with them. When we start a conversation with someone, we say hello…Apr 24Apr 24
Why “I wanted to” is a terrible way to start an email and what to use insteadLast week, while at a local brewery, I ran into an acquaintance of mine who excitedly told me that he had spent that day revising the…Apr 16Apr 16
What is email good for?We have so many different tools for communication: LinkedIn mail; chat functions inside of every meeting; or direct messages through Teams…Apr 9Apr 9
Should I write this in a work-related email?Every once in a while, we start writing a message at work and then stop halfway through to wonder if we should even be writing this. Maybe…Mar 12Mar 12